Knowledgebase: Networking
How to run a MTR when you saw some packet loss
Posted by , Last modified by on 20 March 2012 06:01 PM

When you experience some packet loss between your location to your server here, our support team need to see the MTR results on both direction to determine if the packet loss happened inside  EGN network/our ISP/your ISP/someplace in the middle.

For Windows:

Please download the Windows verson for MTR on http://sourceforge.net/projects/winmtr/

For Linux, please run the following command:

Example in Centos:

[root@test ~]# /usr/sbin/mtr facebook.com

 Host                                                                                                                                 Loss%  Last   Avg  Best  Wrst StDev
 3. facebook.com.any2ix.coresite.com                                                                                    0.0%   8.4   8.6   8.3   9.0   0.2
 4. xe-1-1-0.bb02.sjc1.tfbnw.net                                                                                          0.0%  15.8  15.9  15.6  16.3   0.2
 5. ae12.bb02.prn1.tfbnw.net                                                                                               0.0%  40.4  40.7  40.3  41.6   0.4
 6. ae1.dr04.prn1.tfbnw.net                                                                                                  0.0%  40.2  37.5  36.9  40.2   1.0
 7. po1027.csw06b.prn1.tfbnw.net                                                                                        0.0%  38.0  38.7  36.0  41.1   0.9
 8. www-10-06-prn1.facebook.com                                                                                        0.0%  36.4  36.5  36.3  36.9   0.2

And copy/paste the result to our support team

 

Thanks,

EGN

 

 

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